All orders (excluding drop-ship items) placed before 2:00pm pacific time, will ship the same day. Orders placed on the weekends will be processed and shipped on the following Monday. Once your order has shipped, you will receive an email with your tracking number.You can track your order online at www.myups.com .
I forgot my password, how can I retrieve it?
click the "forgot Password" link on the check out page and your password will be reset and emailed to you very quickly.
What do I do if something arrives damaged?
Always inspect your packages from the outside and if something appears to be damaged, alert the driver immediately. If you notice damage to the carton, you should open the package and inspect for other damages before the driver leaves and ask for a damage claim form from the driver. If the damages are not noticed until after the driver leaves, call the shipping company (UPS or Fed Ex) as soon as the damage is noticed and ask for a damage claim form. It is the responsibility of the shipping company to reimburse you for any costs for damaged goods.
I am not getting much help from the shipping company for my lost or damaged order. Will you help me?
Of course we will. Just call 800-543-9480 and we will do whatever we can to help you.
I don't live in the United States but want to order from American Pet Pro. What can I do?
At this time we do not ship outside of the US. We can ship your orders to a US address of a friend, family member or business contact of yours, if they are willing to accept delivery of your order and forward it to you, themselves. Just provide us with their US address in the "Ship To" section of the order form and we will gladly get your order to your designated contact person within the US.
