We at American Pet Pro value your business and have taken extra measures to improve our online service and enhance your overall shopping experience. Please review these important topics before you shop.
We take security seriously and will always protect your privacy. The personal information collected on our website is only used to enhance your shopping experience. We have taken all necessary measures to protect your credit card information by using the safest and most secure technology, and we never save any credit card information after your order is complete. In addition, we will never sell, rent or trade your information.
For timely and more efficient delivery, our large equipment are drop-shipped directly from our manufacturers. These items include but are not limited to Crates, Cages, Dryers, Tables, Tubs and parts for most equipment. Orders that include drop-ship items will not show the total shipping amount on your invoice. Once your order is placed, one of our representatives will contact you to provide shipping options and total shipping cost. If you would like to get exact shipping charge for drop-ship equipment immediately, feel free to contact us by phone (800) 543-9480.
Shipping is Free to your commercial address with an order of $275.00 or more to California* For all other states within the continental United States, we will pay half the shipping costs to your business address on orders of $275.00 and for orders of $550.00 or more, your Business Address shipping is FREE!*
*Free shipping does not include items marked F.O.B., items drop shipped directly from the manufacturer, (i.e.: Crates, Cages, Dryers, Tables, Tubs, etc.) UPS Oversize items or special handling, Residential addresses or Zip Code Premium Addresses)
COD SHIPPING will be charged a $9.99 fee for payment pickup. This is charged by UPS for all C.O.D. deliveries. Only established customers will be eligible for COD shipments.
If you are not 100% satisfied with any unused item, we offer a 30 day credit, exchange or refund. There will be a 10% re-stocking fee on all returned items. Returned items must be in new, saleable condition, unless it is defective. Be sure returned items are in their original boxes and packaged properly to prevent damage while shipping.
Shipping fees are not refundable (unless you received this item in error)
SOME ITEMS, INCLUDING ANY ITEMS DROP SHIPPED FROM THE MANUFACTURER OR DELIVERED BY MOTOR FREIGHT MUST BE RETURNED DIRECTLY TO THE MANUFACTURER WHO SHIPPED THE ITEMS.
We do our very best to keep the items you need in stock. If your item is not in stock when you order, it becomes a "Backorder". We will ship any backorders over $100.00 just as soon as the merchandise arrives in our warehouse.
For backorders under $100.00, we ask you to re-order the items you need when you place your next order.
Call us (American Pet Pro 1-800-543-9480) for instructions and replacement of the damaged items.
Save all original boxes and packaging materials for inspection by the carrier if required and notify the carrier immediately. UPS can be reached at 1-800-PICK-UPS
Manufacturer's Warranties Please keep all warranties and owner's manuals that come with your merchandise. If an item becomes defective, please refer to your warranty information for proper procedures.
